Refund policy

If in the unlikely event that you are not satisfied with a product.   Maybe it is simply not what you expected when it arrives.

It can be returned within 30 days, but only if it is unused, in original undamaged condition and fit for resale.

We source all our products from authorised suppliers, and guarantee they are all 100% genuine items.

We will only stock items from manufacturers that we are confident offer the best, safest and environmentally sound products. We guarantee that our products will arrive with you in fault free condition and that they are fit for their intended purpose.

We inspect and check all products prior to shipping. In the unlikely event that you receive a defective product (i.e. it has not been damaged through use), we will replace it free of charge, and will arrange return shipping if required.

Dog and Cat toys are to be used in accordance with manufacturers guidelines, these can be found on product packaging, manufacturers websites, or if unsure please contact us directly to discuss a products suitability for your intended use. 

Due to the often-destructive nature of use, products are not covered by our warranty once used. We recommend if you have concerns as to the suitability of a toy, that you consult online reviews of the product and take other pet owners experiences into consideration before purchasing.  

Please note:  Rope on all toys is excluded from our warranty scheme and toys need to be destroyed or not function as they were intended, Chew Marks, Bite Damage or Small Pieces missing does not mean it is destroyed or no longer functions as intended.